Practice Policies Overview
The office must be notified in advance if a scheduled appointment cannot be kept. If an appointment needs to be cancelled or rescheduled, we require a 48-hour notification. Otherwise, the following cancellation penalty will be applied: 100% of the consultation fee. If you miss your appointment, we will reschedule to a different date, however you will be responsible for an additional consultation fee.
We offer Telemedicine appointments that are either done with phone or video. Please indicate what you prefer when making your appointment.
We are an integrative medicine practice and utilize different laboratories depending on the testing you need. Prior to the test administration, we will review potential laboratory fees, instructions for testing and will have you sign written consent to perform the testing.
At any time you receive bills from laboratories, please scan it and send it to email@example.com or fax it to us 914-722-9440. We can review it with you and help you sort it out. Please note, our service fees do not include laboratory fees.
It can take up to 2-4 weeks to receive final lab test results. Patient Portal subscribers will receive a notification via Patient Portal. Lab and test results in the Patient Portal may be viewed, printed, downloaded and forwarded immediately. If there are abnormal lab results that need immediate attention the Practitioner will contact you. Do not be alarmed if some of your results are high or low, these will be discussed in detail at the time of your appointment.
Prescription refill period for chronic stable medication is 6 months. Prescription refill period for conditions that need monitoring is 3 months. Please note, a prescription refill request cannot be fulfilled if it is a new medication to our practice and if you have not been seen by our doctor within 3 months.
Sleeping medication, ADD medication, sedative, strong painkillers, testosterone, HcG, phentermine, peptides, sermorelin, bioidentical hormone medication compounded with testosterone, naltrexone, and antibiotic will not be prescribed or refilled without proper assessment. A monthly visit is required for ongoing controlled medication renewal and 3 month lab work is required.
Supplements are commonly prescribed in our office. Schedule a consultation with our providers to formulate your vitamin regimen. SeeBeyond™ members receive 10-20% off supplement purchases.
Supplement Return policy: 100% Store Credit or refund by check for unopened items purchased within 30 days. After 30 days, no refund can be issued. There is no refund policy on services, medication, and injections that are dispensed from our office. Prepaid services including IV packages expire in 6 months.
All payment is due upon services are rendered and is non-refundable. Please note that credit card information will be obtained for every patient and will be kept on file. You can use it to pay for all of your visits, wellness procedures and supplements. This will make your check out easy and simple. You may use all major credit cards, bank issued debit cards or a HAS/FSA card.
You can also use CareCredit. CareCredit is a healthcare credit card designed for your health and wellness needs. CareCredit allows you to make convenient monthly payments with 0% interest up to 24 months.
All services, including prepaid packages are non-refundable.
We do not accept insurance and we do not file insurance claims on your behalf. However, we can provide an insurance claim ready receipt, ‘superbills’ for you to submit to your insurance carriers. If you have out of network benefits and have met your deductible, you will most likely be reimbursed. If you have out of network benefits but have not met your deductible, the reimbursement will be applied to your deductible. If you do not have out of network benefits, you will not be reimbursed by your insurance carrier. Please note, we do not re-generate the superbills for corrected claim resubmission in case the original claim is denied or rejected by your insurance carriers. In the case your insurance endorses the payment to our office, the payment will be returned to your insurance to be endorsed to the patient directly.